How do I add a printer?
- Click "Start"
- Type "printers"
- Click on "Printers" program
- Click "Add a Printer"
a. If it is USB Printer select "Add a Local Printer"
b. If it is a Network Printer then selct "Add a network,wireless, or Bluethooth Printer"- Select the desired printer from a list and click "Next" (Skip to Step 11)
- If the printer is not displayed in the list, click "The printer I want isn't listed"
- Make sure the first option "Find a Printer in the directory" is selected and click next
- Click "Find Now" or you may narrow your search results by entering the name of your school (HHS, FMS, RES, Washington, Wilson, RAC, etc.) and clikcing the "Find Now" button.
- Highlight the desired Printer and click "OK"
- It should say "Connecting to Printer on Srvr1.internal.usd489.com" (this may take a minute)
(Note: If the printer still does not show in the list, the printer might not be setup on the network. Please contact your building technician.)
- Click "Next"
- If desired check "Set as default printer"
- Click "Finish"
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Q: Does USD 489 have a spam filter?
USD 489 has a spam filter installed to miniamize the amout of spam that you have to deal with in your inbox. Each email message must pass as may as 19 tests before it is delivered to your inbox. On average, 80-90% of the email received is classified as spam and blocked. (approximately 41,000 messages everday) Even with all the tests each message goes through, some spam will manage to slip though and show up in your inbox.
Q: I receive sapm in my inbox. Should I forward it to someone?
A: You may forward it to spam@usd489.com. Any emails forwarded to this address is reviewed and analyzed. As a result, the smtp filter's rules are changed to help prevent similar messages from coming through again.
Q: I have some friends that are unable to send me email. Can their email address be added to a white list?
A: You have the ability to manage your own white list and quarantine. You can login to http://spam.usd489.com/spamconsole using the same username and password you use for your email. From here you can add email addresses to your safe senders or your blocked senders lists. You can also unblock a message that was blocked by the filter. If you would like to receive an email every morning with a summary of your blocked messages, pelase send an email to jbitikofer@usd489.com requesting to receieve a daliy spam summary.
Q: I am confused about what my email address is. Is it @usd489.com, @hayus489.k12.ks.us, or @hayshighindians.com?
A: Any of the above combonations will work but it is recommended that you have email sent to at username@usd489.com. In addtion, by default any email that you send will come from username@usd489.com
Q: Who should I contact if I'm having problems receiving email from certain addresses?
A: You will need to know the email address the email is being sent from as well as an aproximate date and time the email was sent. If the sender receives an error, that is also helpful. Contact Jeff Bitikofer (jbitikofer@usd489.com) or Todd Bryant (tbryant@usd489.com).
Are there any interactive tutorials for Office 2010?
Word - http://office.microsoft.com/en-us/word/HA100744321033.aspx?pid=CH100487431033
Excel - http://office.microsoft.com/en-us/excel/HA101491511033.aspx
Power Point - http://office.microsoft.com/en-us/powerpoint/HA101490761033.aspx?pid=CH100668131033
Outlook - http://office.microsoft.com/en-us/outlook/HA102221621033.aspx
Does Outlook work at home?
Open Outlook
Click "Tools" menu
Click "Account Settings"
Click "Data Files" tab
Click "Settings"
Click "Connection" tab
Check "Connect to Microsoft Exchange using HTTP"
Click "Exchange Proxy settings"
Please enter the following information: (See Figure Below)
- For "URL to connect to my proxy server for Exchange" type:
mail.usd489.com
- Check "Only connect to proxy server that have this prinipal name in their certificate"
- Type "msstd:mail.usd489.com"
- Check "On slow networks, connect userin HTTP first, then connect using TCP/IP"
- Select "Basic Authenication" for Proxy authenication settings
Note: Outlook will prompt you for a username and password with you open it. Make sure you type your username as usd489\username
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What do I do if my function keys don't work?
You need to enable Quick Set. Please do the following:
Click Start menu (found inside the Windows ORB - bottom left)
Type "quickset"
Click on "QuickSet" program
Right-click the Dell QuickSet icon in the toolbar.
Click Open
Close Dell Quickset window
I plugin my projector and my display loses color?
Right-click on the Desktop
Click "Graphics Properties"
Click "Display Settings"
Change "Color Quality" to 32-bit
Click "Apply"
How do I connect to a wireless network when I'm away from school?
Bottom right corner of your screen, Click on the internet bars. Choose your wireless internet name. If it is password protected you will need to type that in.
How do I get the Computer and Recycle Bin back on my desktop?
Right click on your desktop and choose Personalize
On the left side of the window click Chane Desktop Icons
Check the box beside Recycle Bin
Click OK
What if my internal microphone does not work?
Internal Microphone might not be set as default. Please do the following:
Click the volume button
Click "Control Panel"
Click "Sound"
Click "Recording" tab
Select "Internal Microphone"
Click "Set Default"
Click "Ok"
How do I eject/safely remove a USB drive?
It is strongly recommended in Windows Vista that you ALWAYS safely remove devices before unplugging them from your computer. Unsafe device remove may result in loss or corruption of data on the device.
To safely remove devices please do the following:
Single left-click on the icon with green check in toolbar. (See Figure below)
Click on the device that you would like to eject/remove.
Click OK
How can I increase my battery usage?
Right-click on the battery icon in the lower right of the task bar.
Choose Power Options.
In the window that appears, click on Power Saver and then Change Plan Settings.
In the window that appears, click on Change Advanced Power Settings.
Click on the + next to Processor power management and change the percentages to 100%.
Optional: If you’re having connection problems, you can change a setting while you’re in the Advanced Power settings window. Scroll up to wireless Adapter Settings and click on the + sign. Change the Power Saving Mode to Maximum Performance.
Click OK.
How do I get Quickset to launch at Startup?
Click the Orb (Start)
Click "All Programs"
Click "Dell" folder
Drag or copy "Quickset" to "Startup" folder
What if I plug in a projector and my screen goes black?
Press the blue "Fn" key and the F8 (CRT/LCD) key. This will toogle the video mode from mirror, to monitor, to notebook.
How do I install fonts?
Students are restricted from installing their own fonts. If students need fonts installed, please come to the CCU for assistance. Staff please use the following instructions for installing fonts.
1. Click Start and type Fonts to open the font folder.
2. Copying any .TTF or .OTF font files into the folder. (C:\Windows\Fonts)
What are some common keyboard shortcuts and hotkeys?
Function - fn
fn - f8 --> Decrease volume | fn - f7 --> Mute volume
What if my mouse doesn't work?
Check to make sure on the top left corner of the touch pad there isn't a orange light on. This indicates you have your mouse turned off. Double tab the area twice to turn it on/off. If this does not work come into the CCU for assitance.
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What do I do if it says "Your password will expire in X days"?
It is the USD 489 district policy to have staff passwords more than180 days expire. If you get this message it is a warning that your password will be expiring soon. Click on this link and follow the directions to change password. If you are unable to change your password using the Password Tool because your password has already expired please contact technical support at 623-2618 or the tech person in your building.
How do I reset my password?
Click on this link and follow the directions.If you are unable to change your password using the Password Tool please contact technical support at 623-2618.
I change my password but I can't login to my computer with the new password?
When you change your password tool it may take up to an hour for the new password to be replicated to your computer. Restarting your computer should force the new password to be applied to your computer. If you take your laptop home before the password is replicated you'll have to login using your old password until the settings update.
How do I stop my laptop from prompting for a password when I open the lid?
Option 1 (recommended)
Right-click on Desktop
Click "Personalize"
Click "Screen Saver"
Uncheck "On resume, display logon screen"
Option 2
Click "Start" and "Control Panel"
Click “Mobile PC”
Click “Require password with the computer wakes”
Check the box “Don’t require a password”
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How do I access the common drive?
Right-click "Computer" icon on desktop
Click "Map Network Drive"
Select desired drive letter
Type in \\internal.usd489.com\Servers\Common
Check "Reconnect at logon"
Finish
How do I map a drive to my home folder?
Right-click "Computer" icon on desktop
Click "Map Network Drive"
Select desired drive letter
Depending on your building and classifcation type in one of the following:
- \\internal.usd489.com\Servers\Users\buildingname\students\username
- \\internal.usd489.com\Servers\Users\buildingname\staff\username
- \\internal.usd489.com\Servers\Users\buildingname\username
- Example:\\internal.usd489.com\Servers\Users\HaysHigh\Students\08gwashington
Check "Reconnect at logon"
Finish
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How do I download videos from youtube.com?
The easiest thing is to download them from home or outside of the USD 489 and then download them to your computer. This can be done by downloading Vdownloader or a variety of free websites.
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When I open Adobe I get a temporary e-licensing warning?
Simply click "Re-download e-license" in the lower right-hand
Why does Audacity not let me save as a mp3?
Open Audacity
Click "File" menu
Select "Export as MP3"
Type desired filename
It should prompt you to select Lame codec, Click "Yes"
Browse to "C:\Program Files\Lame for Audacity" folder
Select "lame_enc.dll" file
Click "OK"
I get an error "The feature you are trying to use is on a network resources that is unavailable" when trying to open Google Earth?
In order to resolve this issue you need to uninstall and reinstall Google Earth. However, some computers are experiencing problems with Uninstalling Google Earth. Please use the following procedure:
- Download the Windows Installer CleanUp Utility. http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
- Right-click the msicuu2.exe and click “Run as Administrator” to install.
- Open the “Windows Install Clean Up” application.
- Select the “Google Earth” in list of installed applications
- Click “Remove” button
- Download and install the newest version of Google Earth
http://earth.google.com/download-earth.html
If this does not resolve the issue or want more information please refer to:
http://earth.google.com/support/bin/answer.py?hl=en&answer=20738
How do I set PowerDVD as my my default DVD application?
Click the Orb (Start)
Click "Default Programs"
Click "Change Autoplay Settings"
Change DVD movie setting to "Play DVD Video using Power DVD"
Why can't I listen to MP3 files in Moodle?
- Open Firefox.
- Choose "Options" from the "Tools" menu.
- Choose the "Applications" tab.
- Scroll down to MP3 Format Sound (It may be listed twice).
- Click on the Action beside MP3 Format Sound and choose Use Windows Media Player.
- Repeat step 5 for the any other instances of MP3 Format Sound.
How do I combine multiple PDF files into one?
- Open your Documents folder and select the documents you want to merge
(holding down the Ctrl key will allow you to select more than one document)
- Right-click on the file and select “Combine Supported files in Acrobat”
- Leave the default settings and click “Next”
- Select “Merge Files into a Single PDF” and click "Create"
- Click “Save” to save the merged file to your computer
How do I extract specific pages from a large PDF document?
- Open the PDF in Adobe Acrobat Professional
- Click “Documents” menu
- Select “Extract” pages
- Specify the page numbers that you want to extract
- Click OK (should extract those pages into a new window)
- Click “File” menu and select “Save” to save the extracted pages to your computer
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How do I insert a row in Excel 2010?
One difference in Excel 2010 from previous versions of Excel is that you are unable to go to the Insert menu and select row. The easiest way to insert a row is to do the following:
Open Excel
Right Click on the numberered rows on the left hand side
Click Insert
How do I set default paragraph spacing in Word?
1. On the Home ribbon, click on the down arrow to the right of the Paragraph group.
2. Click the Indents and Spacing tab.
3. In the Spacing section, click the arrow next to the After box until the value is 0 pt.
4. In the Line Spacing box, select Single.
5. Click the Default button, and then click Yes when prompted.
6. Next time you open Word, your default will be set to single spacing.
I am still using my Mac at home and I cannot open a Word 2007 file
Download this converter to enable your MAC to open the new Word 2007 file. You will need to double click and follow the directions to install.
I forgot to "save as" on my new laptop using Office 2007 and I need to open the file on my older computer at home
Download this converter to enable your older PC Office programs to open the newer Office 2007 files.
I can't find groups in Outlook because my global Address Book is not updating
Technical support staff is looking into this issue. Until then please manually update your global address book:
Open Outlook
Click "Tools" menu
Select "Send/Recieve" menu Item
Click "Download Address Book"
Uncheck "Download changes since last Send/Recieve"
Click Okay
How do I create custom distribution lists in Outlook?
Open Outlook
Click “Contacts”
Click down arrow besides “New” contact button
Click “Distribution List”
Type in the list name
Click “Select Members”
Search for users in the Address Book and click “Members->”
Click "OK"
Close window and Save
How do I disable RSS feeds in Outlook?
Open Outlook
Click “Tools” menu
Click “Account Settings”
Click “RSS Feeds” Tab
Highlight and click “Remove” on each of the feeds
How do I add holidays to my outlook calendar?
Open Outlook
Click “Tools” menu
Click “Options”
Click “Calendar Options” button on the right side
Click "Add Holidays" button
Click "OK"
How do I create distribution lists in Outlook?
If you have a group of people that you frequently send emails to you can create a personal distribution list even if there is not a list in the Global Address book.
Open Outlook
Click "Contacts" button
Click down arrow on "New" button
Select "Distribution List"
Type the Name of the List
Click "Select Members" or "Add New" to add contacts to your list
Click "Save and Close"
The list should appear as an address in you Contacts
Does Outlook work at home?
- Open Outlook
Click "File" menu
Click "Account Settings"
Select "Account Settings" from the drop down
Click "Change"
Click "More Settings"
Click "Connection" tab
Check "Connect to Microsoft Exchange using HTTP"
Click "Exchange Proxy settings"
Please enter the following information: (See Figure Below)
- For "URL to connect to my proxy server for Exchange" type:
mail.usd489.com
- Check "Only connect to proxy server that have this prinipal name in their certificate"
- Type "msstd:mail.usd489.com"
- Check "On slow networks, connect userin HTTP first, then connect using TCP/IP"
- Select "Basic Authenication" for Proxy authenication settings
Note: Outlook will prompt you for a username and password with you open it. Make sure you type your username as usd489\username
